Terms and Conditions
Susie Made It, a division of Contentual LLC ("we," "us," "our," or "Susie Made It"), provides a customizable e-commerce platform specializing in AI-enhanced custom products, including candles and other unique, user-generated items. These Terms and Conditions ("Terms") govern your access and use of our website and services at https://susiemadeit.com (the "Website") and any other products, applications, or services provided by Susie Made It (collectively, the "Services"). Please review these Terms carefully. By accessing or using our Services, you ("User," "you," or "your") agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, do not use our Services.
1. Acceptance of Terms
By accessing and using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. Susie Made It reserves the right to modify these Terms at any time, and we will provide notification of significant changes either through email, notices on our website, or updates to the Terms on this page. Continued use of our Services after any such modifications indicates acceptance of the updated Terms. We encourage you to review the Terms periodically to stay informed of any changes.
2. Overview of Services
Susie Made It offers a unique, AI-enhanced platform allowing customers to design and purchase customized products, including candles, via our online platform. We leverage artificial intelligence (AI) technology combined with expert craftsmanship to deliver high-quality, personalized items based on User specifications.
- Product Descriptions: We strive to ensure all product descriptions, prices, and availability are accurately presented on our Website. However, we cannot guarantee that product details are error-free.
- Product Creation: Each custom order is created upon receipt of payment and user-submitted specifications. Production times vary based on the complexity of customization and current demand.
3. User Responsibilities
3.1 Registration and Account Security
Users may need to create an account to access certain features. You agree to provide accurate, current, and complete information, and you are responsible for maintaining the confidentiality of your account login details. You must notify us immediately of any unauthorized access or breach of your account security. Susie Made It is not liable for any loss or damage resulting from unauthorized access due to your failure to safeguard your login credentials.
3.2 Submission of Content
When you submit content (such as text, images, or design specifications) for product customization, you retain ownership of your submitted material but grant Susie Made It a worldwide, royalty-free, non-exclusive license to use, modify, display, and create derivative works of your content as necessary to fulfill your order. This license remains in effect as long as the content is available on our platform or as long as necessary to fulfill the Services.
3.3 Compliance with Intellectual Property Laws
You warrant that your submitted content does not infringe on any third-party intellectual property rights, including copyrights, trademarks, and patents. You are solely responsible for any legal issues arising from the use or sale of user-submitted content, and you agree to indemnify Susie Made It for any claims, damages, or costs associated with copyright or trademark violations.
3.4 Prohibited Content
Users agree not to submit content that is offensive, obscene, harmful, discriminatory, or otherwise violates our content standards. Susie Made It reserves the right to remove any inappropriate content without notice and may terminate accounts found to be repeatedly violating these standards.
4. Ordering, Payment, and Cancellation
4.1 Orders and Order Processing
Once you place an order, you will receive an order confirmation via email. This confirmation does not guarantee acceptance of the order but acknowledges that we have received it. Susie Made It reserves the right to cancel any order for reasons such as lack of inventory, issues with payment processing, or any other reason at our discretion.
4.2 Payment Terms
All orders must be paid in full at checkout using the accepted payment methods displayed on our website. Payments are securely processed through Shopify’s payment gateway, and by placing an order, you agree to pay all applicable charges, including any taxes and additional fees.
4.3 Shipping and Delivery
- Processing Time: Orders are typically processed within [2-5 business days] after payment confirmation. Production times may vary based on the complexity of customization and order volume.
- Shipping Fees and Method: We offer various shipping options that will be presented at checkout, and shipping costs vary based on destination and delivery method. Estimated delivery times are provided at checkout but are not guaranteed. Susie Made It is not liable for delays caused by carriers or customs.
- International Shipping: Customers are responsible for any customs fees, import duties, or taxes applicable to orders shipped outside the United States. Susie Made It cannot predict additional charges for international orders.
4.4 Returns and Refunds
Due to the custom nature of our products, we offer limited returns under the following conditions:
- Eligibility: Returns are eligible only for items that arrive defective, damaged, or not as described.
- Return Window: Return requests must be made within fourteen (14) days from the delivery date by contacting us at contactsusiemadeit@gmail.com with your order number and issue.
- Return Process: We will issue return instructions for eligible items. Returned items must be unused, in their original packaging, and include proof of purchase.
- Refund Processing: Once the returned item is received and inspected, a refund will be processed to your original payment method within 5-10 business days. Shipping costs are non-refundable, and return shipping is at the customer's expense.
4.5 Cancellation Policy
Because each order is custom-made, all sales are final once production begins. If you need to cancel your order, please contact us immediately at contactsusiemadeit@gmail.com. If production has not yet started, we may be able to accommodate your cancellation request.
5. Intellectual Property
5.1 User Content and License Grant
Users retain ownership of their submitted content but grant Susie Made It a non-exclusive, worldwide, royalty-free license to use, display, modify, and distribute the content solely for purposes of fulfilling the order. Susie Made It may use your content in promotional materials unless otherwise specified in writing.
5.2 Compliance with Copyright and Trademark Laws
Susie Made It takes copyright and trademark compliance seriously. Users are responsible for ensuring that their content does not infringe any third-party rights, and Susie Made It disclaims any liability for infringement claims related to user-submitted content.
5.3 DMCA Compliance
If you believe your copyright or other intellectual property rights have been infringed, please submit a DMCA notice to contactsusiemadeit@gmail.com. Include your name, contact information, a description of the copyrighted work, and the infringing material's location on our website. We may remove infringing content and terminate accounts of repeat infringers.
6. Disclaimers and Limitation of Liability
6.1 Disclaimer of Warranties
Susie Made It provides its products and Services "as is" and "as available" without any warranties, express or implied. We disclaim any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our Services will be uninterrupted or error-free, nor do we make any guarantees regarding the quality, accuracy, or reliability of any content provided on the platform.
6.2 Limitation of Liability
To the maximum extent permitted by law, Susie Made It shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our Services or products, including loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages. Our maximum liability shall be limited to the amount paid for the product giving rise to the claim.
7. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the State of [Insert Applicable State], United States. In the event of any dispute or claim arising out of or relating to these Terms or your use of our Services, the parties agree to submit to the exclusive jurisdiction of the state and federal courts located in [Insert State and County].
8. Additional Terms
8.1 Modifications to Terms
Susie Made It reserves the right to modify these Terms at any time. Changes will be posted on our Website and become effective upon posting. Continued use of the platform following updates constitutes acceptance of the revised Terms.
8.2 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Susie Made It regarding your use of our Services. Any waiver or failure to enforce any provision does not constitute a waiver of that right or provision.
8.3 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
8.4 Contact Information
For any questions or concerns about these Terms and Conditions, please contact us at:
Contentual LLC d/b/a Susie Made It Email: contactsusiemadeit@gmail.com